Terms of Service

01Agreement

These Terms of Service (“Terms”) apply to the Onlineselling website at onlineselling.org, your Onlineselling account, our API and every order you place (“the Service”). “Onlineselling”, “we” and “us” mean the operator of the Service. “You” means the person or business using it.

By creating an account, topping up or placing an order, you agree to these Terms and to our Privacy Policy. If you use the Service for a business, you confirm that you may accept these Terms on its behalf. If you do not agree, please do not use the Service.

02Your account

• You must be at least 18 years old and legally able to enter into a contract.
• Give us a valid email address and keep your details accurate. We use your email for receipts, delivery notices and security messages.
• Keep your password and sign-in codes private. We strongly recommend turning on two-factor sign-in. You are responsible for activity on your account until you tell us it has been compromised.
• One person or business per account. Do not sell, share or transfer your account.
• We will never ask for your password or your two-factor codes.

03Your balance

Your account has a prepaid balance in US dollars. You add funds by card or cryptocurrency and use the balance to pay for orders.

• Card top-ups are processed by our card payment processor. Your balance is credited when the processor confirms the payment.
• Crypto top-ups are processed by Cryptomus. Your balance is credited after the payment is confirmed on the network. If you send less than the invoice amount, we credit the amount actually received.
• Money for an order that is still running may be held. It is charged when the order is delivered and released if it is not.
• Your balance is not a bank account or electronic money. It earns no interest, has no cash value outside the Service, and cannot be transferred to another account.
• If you want to close your account while you still have a balance, contact us. We review each request and, where possible, refund the balance to the original payment method, less any fees charged by the payment processor or the network. Balances that come from promotions, rewards or affiliate commissions are not refundable as cash, except through the affiliate payout described in section 12.

04Prices and payment

• Prices are shown in US dollars before you order. The price at the time of your order is the price you pay.
• We may change prices at any time, for example when a supplier changes its rates. Changes never affect orders that are already paid.
• Card top-ups may include a processing fee, shown before you pay.
• Promo codes have their own conditions (amount, expiry, number of uses) shown when you apply them. A promo code has no cash value.
• You are responsible for any taxes that apply to your purchases where you live.

05Orders and delivery

Many products are supplied through partner networks and suppliers. We pass on your order, track it and deliver the result to your order page. Delivery times shown on the site are estimates.

• Codes, account details, gift card codes, eSIM plans, card details, proxy credentials and files appear on your order page. Most are also confirmed by email.
• Some orders, such as social growth, are delivered gradually. Their progress is shown on the order page.
• Check what you receive straight away and save it somewhere safe. Some delivered details, such as account logins, are deleted from the order page after the period shown there.
• Give correct order details (for example a public profile link for a growth order). Orders placed with wrong or private details may not be deliverable, and the rules for that section apply.
• We may cancel an order we cannot deliver, or one that breaks these Terms. A cancelled order that was not delivered is refunded to your balance.

06Rules by section

Each section of the shop has its own delivery and refund rules. The section’s page and your order page show the details that apply to your order.

07Refunds

• If we cannot deliver an order, or only deliver part of it, we refund the undelivered amount to your balance.
• Delivered digital products are generally final, except as described for each section above.
• To ask for a refund, use Report a problem on the order page, or open a support ticket with your order number. Please do this within the time shown on the order page.
• Refunds go to your Onlineselling balance. We refund to the original payment method only where the law requires it or where we agree to it.
• Nothing in these Terms limits any rights you have under consumer laws that apply to you.

08Chargebacks and payment disputes

If something is wrong with a payment, please contact us first. We can usually resolve it faster than your bank.

If you open a chargeback or dispute for a payment that was credited to your balance, we may hold the amount, remove it from your balance, pause the account while the dispute is open, and close accounts that abuse disputes. If a dispute is decided in your favour while the money has already been spent, the shortfall becomes a negative balance that you agree to settle.

09Acceptable use

You may not use the Service, or anything you buy through it, to:

• break any law or regulation, or help someone else do so;
• commit fraud, phishing or identity theft, or access accounts or systems without permission;
• send spam, harass or threaten anyone, or spread malware;
• launder money, evade sanctions or finance illegal activity;
• pay with cards or crypto you are not authorised to use;
• attack, overload or probe the Service, get around our limits, or create accounts with automated tools other than our API;
• abuse promo codes, refunds, the affiliate program or rewards, for example with multiple accounts.

We may refuse, cancel or reverse orders and suspend accounts that break these rules, and we may report unlawful activity to the authorities.

10Third-party platforms and trademarks

Many products relate to platforms run by other companies, such as messaging apps, social networks, game stores and mobile networks. Onlineselling is not affiliated with, endorsed by or sponsored by them. Their names and logos belong to their owners and are used only to describe what a product is for.

You are responsible for following each platform’s own terms. Platforms may limit, remove or suspend accounts, followers or engagement at any time, and we cannot guarantee how they will act.

11API

• You may access the Service through our API with a personal API key. Keep your keys secret, and limit them to your own IP addresses where possible.
• Orders placed through the API follow the same prices, rules and refunds as orders on the website, and are charged to your balance.
• Rate limits apply. We may change the API with reasonable notice, and we may disable keys that are misused.
• If you resell services obtained through the API, you are responsible for your own customers and for keeping to these Terms.

12Affiliate program and rewards

• Affiliates earn a commission on qualifying purchases by customers they refer, as shown in the affiliate area. Commissions are confirmed after a holding period and can be paid out once they reach the minimum shown there.
• Self-referrals, fake accounts, misleading ads and spam are not allowed. We may withhold or reverse commissions earned this way, and commissions on refunded or disputed orders.
• Reward points and loyalty benefits have no cash value, cannot be transferred, and may change or end.

13Suspension and closure

You can stop using the Service at any time, and you can ask us to close your account. We may suspend or close an account, or refuse service, if you break these Terms, if we are required to by law, or if we reasonably suspect fraud or abuse. Where we can, we will tell you why. When an account is closed, balances are handled as described in section 3, unless the closure was caused by fraud or abuse.

14Disclaimers

We work hard to keep the Service available and accurate, but it is provided “as is” and “as available”. Many products depend on third-party networks and platforms. We do not promise that the Service will be uninterrupted or error-free, or that a product will be suitable for a particular purpose beyond what its description says.

15Limitation of liability

As far as the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data, lost business opportunities or the actions of third-party platforms. Our total liability for any claim about an order is limited to the amount you paid for that order. Our total liability for all other claims is limited to the amount you paid us in the three months before the claim.

Nothing in these Terms excludes liability that cannot be excluded by law.

16Changes to these Terms

We may update these Terms as the Service changes. The “Last updated” date at the top shows when they last changed. For important changes, we will give notice on the site or by email before they apply. If you keep using the Service after a change takes effect, the new Terms apply.

If any part of these Terms cannot be enforced, the rest still applies.

17Contact

Questions about these Terms? Email mail@onlineselling.org or open a support ticket. More options are on our contact page.