How can we help?
The fastest way to get help depends on what you need. For a problem with an order, start from the order itself. Everything is already attached there.
Report a problem with an order
Open the order in your account and choose Report a problem. The order details, timeline and delivery are attached automatically, so we can check them straight away.
Go to my orders → Signed-in customersOpen a support ticket
Questions about your balance, a payment, the API or anything else. You can add screenshots, and you will see our replies in your account and by email.
Open a ticket → EveryoneEmail us
mail@onlineselling.org
For pre-sales questions, partnerships, privacy requests, or if you cannot sign in.
Send an email → Instant answersRead the FAQ
Answers about top-ups, delivery times, refunds and each section of the shop, available any time.
Open the FAQ →Help us answer in one reply
We aim to reply within 24 hours. Most order questions are answered much faster.
- Your order numberShown on the order page and in your receipt email.
- What you expected and what happenedA screenshot of the error or the result helps a lot.
- The email on your accountIf you write by email, send it from that address so we can find you.
- Never your passwordWe will never ask for your password or your two-factor codes. Do not send them to anyone.
Developers
Building on our API? The API documentation covers keys, limits and every endpoint. For integration questions, open a ticket.
Partners and affiliates
Earn a commission for customers you refer. Details and your link are in the affiliate area.
Privacy requests
To see, correct or delete your data, email us from your account address. See our Privacy Policy for details.